YataLogic’s analysis
The key point of this case
Ask questions to distinguish beginners’ situations and difficulties, then guide them to suitable solutions.
From official information
Officially documented uses
- The official Style Book describes Kinton and Kokinton as guides suited to content for users at the beginning of adoption and people who may become interested in the service.
- The current official support page provides a troubleshooting guide in which Kinton uses answers to two questions to suggest a suitable solution.
YataLogic’s view of the challenge
Which challenge does this relate to?
Immediately after adoption, users may not know what to organize, configure or roll out first, or which part of a lengthy help resource to read.
Roles identified by YataLogic
The character’s job
- Serve as a contact point that shares a beginner’s perspective
- Use two questions to distinguish the situation and difficulty
- Guide users to the relevant solution and next learning activity
Application ideas from YataLogic
How could another business apply this?
Provide materials for each stage of adoption, with a consistent guide asking about the user’s situation and difficulties before directing them to the next learning activity.
Where is it used?
Official Style Book and the support site’s troubleshooting guide
What could you measure?
These are example measures for your own application, not reported performance figures from the featured company.
- Classify one’s own stage of adoption and difficulty
- Choose the next information to read, setting to configure or contact to consult
Sources
- View the official page (opens in a new tab)kintone.cybozu.co.jp
Source checked: 2026-09-02
Status documented in the source: Current example