YataLogic’s analysis
The key point of this case
Provides immediate access to application guidance and frequently asked questions.
From official information
Officially documented uses
Explains the My Number system and how to apply for a card.
See the official sources used ↓YataLogic’s view of the challenge
Which challenge does this relate to?
Insufficient information
Roles identified by YataLogic
The character’s job
Act as the face of official guidance, leading users to applications and explanations of the system
Where is it used?
Explains the My Number system and how to apply for a card.
What could you measure?
These are example measures for your own application, not reported performance figures from the featured company.
- Start rate
- Form/procedure completion rate
- Drop-off rate
- Human handoff rate
Sources
- Digital Agency My Number Card application guide (PDF) (opens in a new tab)www.digital.go.jp / 1
- Digital Agency My Number system guide (opens in a new tab)www.digital.go.jp / 2
Source checked: 2026-09-08
Status documented in the source: Current